Neeva, the first ad-free, private Search engine.

Customer Success Lead

My day is split across different projects including working with our community, managing our premium members, and providing support to all Neeva members.

How big is it?

‍3‍

Where are your teammates located?‍

Austin‍

What does your team do? What are you responsible for?‍

Neeva in general runs lean. The Customer Success Team is responsible for creating a great customer experience for all of our members. Our team acts as the voice of the member ensuring that feedback from our members is heard by multiple stakeholders.  My time is split across managing our premium members and community work.

It’s important to find ways to connect with your team even if it’s distributed. This could be a combination of bi-weekly virtual lunch dates, planning team building activities and monthly virtual happy hours.

We've started testing out Remotion among our team and it's been great! Unlike Zoom, it allows us to have quick chats and it gives the feeling of having a side conversation that you would normally have in person. We also do working sessions sometimes on Zoom or Remotion where we join a room and work on a specific task. It gives the team a sense of being physically together, while getting work done. It also allows us to bounce ideas off of each other and sometimes we even play music :)

Ensuring that people feel connected. It’s very easy to stay in your own bubble especially working from home so reminding both yourself and your team that we’re all working together towards a common goal is important.

I try to set monthly virtual lunches with my coworkers. I also hosted two virtual escape rooms for the whole company which was a lot of fun. More broadly, we have an amazing office manager who sets up celebrations and happy hours for holidays.

We have a #wordle channel, of course. We also play Skribble, Mafia and used to play Among Us.

Not typically but I want to start!

We’re testing out Remotion right now.