Virtual face-to-face meetings are important. It’s a way to connect and build relationships in lieu of seeing each other every day. It’s important to keep everyone in the loop, so as leaders we need to ensure we are communicating more than ever.
I’m the Senior Manager of Global Talent Acquisition at Flipp, a retail technology company that helps shoppers provide for their families by making life more affordable. We work with the largest retailers and manufacturers in the world to help them transform their business and connect them with tens of millions of shoppers through the next generation digital shopping marketplace. Our award-winning Flipp app is used by millions of shoppers every week to make better purchase decisions. Our research shows that shoppers can save an average of $45/week using Flipp. For more info, check out app.flipp.com.
My role is to lead an amazing group of recruiters to help build hiring performing and diverse teams within Flipp.
Tell us about your team!
How big is it?
Our Talent team has seven members, and we’re looking to grow. We’re currently recruiting for a Talent Sourcer to join our team. For more info on what we’re looking for, check out our Job Openings.
Where are your teammates located?
All of my teammates are located within Ontario, Canada but are spread out throughout the province.
What does your team do? What are you responsible for?
From co-ops to full-time roles, our team hires for all departments across Flipp. We own the full cycle process which includes everything from attracting, screening, selecting and closing top talent.
My main responsibility is to coach and support the team. I ensure we achieve our KPIs in the areas of candidate experience, time to fill, candidate quality, etc. I work alongside the team to plan and execute a number of recruitment initiatives and events. I also work with our marketing team to support our talent brand initiatives, telling stories across our owned channels.
What are the components of a strong remote culture?
We’re all learning as we go in this culture of remote working. I’d say the components that have helped me build a strong culture among my team are communication, transparency, flexibility, and connection. But the most important aspect has been the ability to adapt in this ever-changing landscape.
Strong remote cultures are built on strong connections. Strong connections are built with Hailey.
How do you make sure your team is happy and engaged in their work?
There are a few ways; the first is weekly check-ins. I meet with everyone individually so we can chat about their capacity, their growth and overall well being. We also meet as a team twice a week to celebrate wins and discuss any challenges we’re encountering. An open line of communication is key to ensuring our team can thrive.
We also meet as a team twice a week to celebrate wins and discuss any challenges we’re encountering. An open line of communication is key to ensuring our team can thrive.
What's your biggest challenge as a remote leader?
Communication is key in ensuring we’re successful, but it is also the most challenging part of leading remotely. In a remote world, we rely heavily on slack to communicate and at times, this leads to miscommunication in delivering the meaning of a message. That’s why those virtual face-to-face meetings are important. It’s a way to connect and build relationships in lieu of seeing each other every day. It’s important to keep everyone in the loop so as leaders we need to ensure we are communicating more than ever. We need to be very intentional and ensure our team is equipped with everything they need to know so they can succeed and feel confident in their roles.
My Remote Manager Toolbox
We’ve done virtual cooking classes, happy hours, birthdays, wedding and baby showers, but my favourite team event was a virtual candle making class. We had kits delivered to each of our team members' houses and we worked our way through a tutorial to make six beautiful candles. It was a truly unique experience that bonded the team in more ways than one.
The most popular game has been a virtual Disney escape group. I would definitely recommend it to any Disney fans out there.
Yes! We’ve hired three members to our team this year remotely, so we are constantly getting to know one another. One of our favourites is ‘this or that.’ We put two popular items together such as cake or pie and see what the majority picks. It’s a great way to get to know one another.
Products & Tools
Lots and lots of Slack. We have a Slack group for pretty much everything - from chip club to wine lovers, and it’s not just for my team, but across the organization. This is a great way for Flippers across the business to get to know each other.
Resources for remote leaders
There's a few books I’d recommend that really helped me when I moved into a management role.
1. The Coaching Habit by Michael Bungay Stanier
2. Dare to Lead by Brene Brown
3. Radical Candor by Kim Scott
Make your company a great place to work
"Adding Hailey has been by far the lowest effort, highest impact thing we’ve done to bring our globally scattered team together!" - Mary Grace Reich