GoSite, Customer Success Manager of Partnerships, I work closely with the Director of Strategic Partnerships and manage the overall relationship between our enterprise partners pros and GoSite. This includes on boarding, implementation, renewals and support.
Tell us about your team!
How big is it?
We have a team of 13 CSMs
Where are your teammates located?
Our HQ is based in San Diego, Ca, but we are based remotely all over the U.S.
What does your team do? What are you responsible for?
Our team is new and quite small as our Partnerships team is in charge of onboarding our Enterprise clients and I am currently a team of 1. I am building out the foundations and processes for the Partnerships team as it will grow. I am responsible for ensuring the Enterprise Pros are having a successful GoSite experience during their trial period to ensure the client wants to sign a renewal.
What are the components of a strong remote culture?
The strong components starts at the top, where company leadership ensures employees are being supported both in their personal and professional lives.
Strong remote cultures are built on strong connections. Strong connections are built with Hailey.
How do you make sure your team is happy and engaged in their work?
Our team is very energetic in Slack which helps us feel very connected to one another, as well as schedules time for us to debrief and just share a laugh! We have daily scheduled morning meetings where we talk about updates, roadblocks and successes.
Our team is very energetic which helps us feel very connected to one another, as well as schedules time for us to debrief and just share a laugh!
What's your biggest challenge as a remote leader?
Currently, is finding other professionals in the SAAS space to build relationships with.
My Remote Manager Toolbox
Game nights, in-person retreats and happy hours!
Absolutely, and we have been hooked on Among Us.
Our team generally just keeps it organic and we talk about what we did the evening prior or sports or really anything!
Products & Tools
Slack, Notion, Hubspot.
Resources for remote leaders
Absolutely, LinkedIn and other CSM professional committees have been very helpful in my professional growth.
Make your company a great place to work
"Adding Hailey has been by far the lowest effort, highest impact thing we’ve done to bring our globally scattered team together!" - Mary Grace Reich