Jordan Houghton Mace
Senior Manager, Customer Success

There are four main pillars that I believe make up a strong remote culture: communication, clarity, consistency, and compassion.

I'm Hiring! See my open roles
Jordan Houghton Mace

Make your company a great place to work

"Adding Hailey has been by far the lowest effort, highest impact thing we’ve done to bring our globally scattered team together!" - Mary Grace Reich
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Work with me at

Braze

Customer Success Specialist, Global Strategic

Be part of a team managing some of the world’s biggest and most recognisable international brands.

Lead Business Analyst, Customer Success Operations

Scale operations, manage global CSM projects, and define processes and metrics for the CSM organization.

Manager, Customer Success Consulting

Create a new function within the Customer Success Department tasked with delivering ROI driving activities to our customers.

Customer Success Specialist, Global Strategic - New York

Own client renewals, retention and net retention targets for your customers within larger groups.

Customer Success Specialist, Global Strategic - London

Own client renewals, retention and net retention targets for your customers within larger groups.

Customer Success Manager, Scale

Be your customers’ main point of contact and trusted advisor at Braze.

Customer Success Manager - Paris

Be your customers’ main point of contact and trusted advisor at Braze.

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